Stuart Crawford-Browne

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Stuart Crawford-Browne

Location: Guildford, United Kingdom
Industry: Market Research
Current: Senior Research Manager, EMEA at J.D. Power and Associates
Past: Research Consultant at Quickcut Product Research Manager at Marketing Science / Infosense Research Supervisor at CSRS
Education: The University of Hull University of Cape Town

References for Stuart Crawford-Browne

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O2 Ranks Highest in Customer Satisfaction with Pre-Pay Mobile ...

... expectations of their mobile phone provider are growing, and these customers expect more services and features from their providers,” said Stuart Crawford-Browne ...

The best and worst banks for customer ...

... perceptions of their banks' motives, particularly regarding the pursuit of profit at the expense of the best interests of their customers," said Stuart Crawford-Browne ...

J.D. Power Ranks O2 Top for Fixed and Mobile Broadband : ISPreview ...

... inquiries, declined to 40 percent in 2008 from 52 percent in 2007, suggesting that ISPs have been working hard to improve their infrastructure, ” said Stuart Crawford-Browne ...

The best and worst banks for customer satisfaction ...

... perceptions of their banks' motives, particularly regarding the pursuit of profit at the expense of the best interests of their customers," said Stuart Crawford-Browne ...

This blockbuster is one you mustn't miss | Opinion ...

Stuart Crawford-Browne, J.D. Power and Associates | Thu, 30 Sep 2010 4:38 pm. I think you make a great point about the fact the consumers do not think in categories, they ...

O2 - Archived press releases - O2 ranks highest in customer ...

... inquiries, declined to 40 percent in 2008 from 52 percent in 2007, suggesting that ISPs have been working hard to improve their infrastructure,” said Stuart Crawford-Browne ...

PPI Claim News | PPI: Britons 'less loyal' to banks

Stuart Crawford-Browne, senior research manager at JD Power and Associates, claimed banks will need to overcome these "image problems" if they are to achieve future ...

1 in 10 Brits will switch banks in the New Year

Stuart Crawford-Browne, senior research manager at J.D. Power and Associates, said: “Customers in the UK hold generally negative perceptions of their banks’ motives ...

J.D. Power and Associates Reports: O2 Ranks Highest in Customer ...

... general inquiries, declined to 40 percent in 2008 from 52 percent in 2007, suggesting that ISPs have been working hard to improve their infrastructure," said Stuart Crawford-Browne ...

O2 comes top in new mobile broadband poll - Atlantic Global ...

Stuart Crawford-Browne, the senior manager of service industries research at J.D. Power and Associates, said: "To keep customers satisfied, [internet service providers] will need ...

More customers keen to switch as high street banks slated on ...

Stuart Crawford-Browne, senior research manager at JD Power, which carried out the research said: "Customers in the UK hold generally negative perceptions of their banks' motives ...

O2 tops customer satisfaction study for mobile broadband | Mobile ...

Stuart Crawford-Browne senior manager of service industries research at J.D. Power and Associates said: ‘The mobile broadband market is experiencing swift growth as a ...

O2 tops broadband satisfaction survey - Telappliant Ltd.

Stuart Crawford-Browne, JD Power and Associates senior manager of service industries research, said that these findings indicate that "some providers need to do more to retain ...

Telecoms News - O2 ranks highest in customer satisfaction for ...

Stuart Crawford-Browne, senior manager of service industries research at J.D. Power and Associates, stated: “Among customers, the proportion of complaints, compared with general ...

J.D. Power and Associates Reports: Loyalty Among Retail Banking ...

... negative perceptions of their banks' motives, particularly regarding the pursuit of profit at the expense of the best interests of their customers," said Stuart Crawford-Browne ...