Nishanth Rajan

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Nishanth Rajan

Locality: Bangalore, India
Job: Transition Manager - outsource


Nishanth Rajan

Locality: Harrow, United Kingdom
Summary: Seasoned, result oriented professional with an international track record in leading a range of diverse strategic engagements in the telecommunications sector b2b and b2c service providers. Proven capability of managing diverse stake holders to drive research based growth, cost efficiency and customer experience strategies including outsourcing / Offshoring, Process Improvement, Self Service Automation, Investment Business Case, complimented with an MBA from a leading business school. Keen interest in M&A, innovation and emerging market opportunities Contact :
Current: Consulting at Freelance Consulting
Past: Planning & Transition Manager - Outsourcing/ Customer Experience Strategy at Firstsource Solutions Ltd Transformation & Operations - Outsourcing at Cable & Wireless Help Desk Engineer at Sutherland Global Services see less...
Education:  Cranfield University - Cranfield School of Management Strategy (2007-2008) 
 Model Engineering College Information Technology (1999-2003) 
 Indian School Bahrain  (1987-1999) 

Industry: Telecommunications
Skills: Partner Management, Change Management, Operation service delivery - KPI, SLA, Customer Service Proposition Contact centres/ BPO's, Solution design, Presales RFP / RFI, Pricing, Marketing Campaigns, Contract negotiations, Customer Insight, Competitor analysis - service / Product benchmarking, Customer Analytics(Loyalty), Market Segmentation, disruptive technologies, Commercial modelling DCF/ NPV, Business Case Justification, Cost to Service, Forecasting, P&L, Outsourcing Advisory
Experience: Freelance Consulting (Outsourcing/Offshoring industry): Consulting,  (October 2008-Present) Working on consulting engagements with SMB's on a range of business issues including outsourcing, marketing, pricing and investment appraisals.
Firstsource Solutions Ltd (Information Technology and Services industry): Planning & Transition Manager - Outsourcing/ Customer Ex...
Interests: Growth Strategy - start ups, new service roll outs Outsourcing Transformation Emerging markets and solutions
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, getting back in touch
Groups: outsource

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Curriculum Vitae for Nishanth Rajan. PowerPoint Presentation. Richard ... Links for Prof. Cris Banks on Fair Employment. CLASSICAL ADMINISTRATIVE THEORY.

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Cadmium Technologies and Solutions Pvt.Ltd. Venad , Park Centre, Technopark Technopark Campus Trivandrum 695 581 Managing Director: Mr. Nishanth Rajan