Nanouk Harper

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Nanouk Harper

Locality: Leeds, United Kingdom
Summary: - I am a confident, flexible and able analyst with over five years experience of adding value to and improving customer facing processes for a large banking organisation, now looking for a new opportunity in Leeds or Manchester. - I have nearly ten years experience of the banking sector, having worked my way up from a branch cashier to an appointed role with responsibility over a process that handles circa 135,000 cases per annum across two high street banking brands. - I have experience of managing small to medium projects, of improving customer service processes using the LEAN and Six Sigma methodologies and of managing change within a defined framework. - I have a strong background in stakeholder management and influencing across organisational boundaries. - I am a confident communicator with experience of presenting to groups and facilitating workshops.
Past: Process Documentation Analyst at Royal Bank of Scotland Customer Service Officer at Royal Bank of Scotland
Education:  Bolton University Literature and Creative Writing (1996-1999) 

Industry: Banking
Skills: Banking processes, Casewise Corporate Modeller, Process Mapping, Process Management, Process Documentation, Process Improvement, Change, Problem Solving, Customer Service
Experience: Royal Bank of Scotland (Public Company; RBS; Banking industry): Business Support Analyst,  (August 2008-Present) I currently manage a portfolio of sensitive customer processes for the Royal Bank of Scotland (RBS) and NatWest Bank (NWB) that services approximately 135,000 cases in per annum and are followed by 230 staff. I am required to: Effectively manage the implementation, d...
Interests: career opportunities, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

References for Nanouk Harper

Web Results

Amazon.co.uk: Customer Reviews: Tomorrow Morning

5.0 out of 5 stars Eels Trilogy Ends On An Optimistic, Happy Note Mark Everett ... Published 4 months ago by Nanouk Harper

Tomorrow Morning: Eels: Amazon.co.uk: Music

(11 Reviews) - £8.93 as of Nov 21, 2010 January Bargains in Music--Over 20,000 Bargain CDs Whatever music you enjoy ... Nanouk Harper (Bolton, England) - See all my reviews (REAL NAME)

Violent bank robber jailed for 18 years - Salford Advertiser

Mrs Wild, cashier Kirsty Johnson and a third bank employee Nanouk Harper were then taken in the robber's stolen people carrier and left tied up outside Moses Gate country ...

Michelle Slater - UK address and phone number - 192.com

Electoral Roll 2005. Michelle Slater, Bolton, Lancashire, BL1 View Address. Other occupants: David G Bigland, Nanouk Harper, James C Riley

Violent bank robber jailed for 18 years - Manchester Evening News

Mrs Wild, cashier Kirsty Johnson and a third bank employee Nanouk Harper were then taken in the robber's stolen people carrier and left tied up outside Moses Gate country ...

Tomorrow Morning: Eels: Amazon.co.uk: MP3 Downloads

Album Savings: £5.62 compared to buying all songs. Original Release Date: 23 Aug 2010 ... Nanouk Harper (Bolton, England) - See all my reviews (REAL NAME)