Mike Paszkowski

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Mike Paszkowski

Locality: Nottingham, United Kingdom
Summary: During my seven years working for Capital One, I was involved in the new starter induction process, and successfully improved the relationship between the training department and the operation. I achieved this simply by helping to facilitate the training of new starters, acting as a subject matter expert for the trainer, we were able to highlight many issues around out of date materials, which we were then able to update, and a training update process put in place which I managed. I was also involved in setting up, training and coaching advisors in Capital One's first Indian call centre in Bangalore, which was a 5 month secondment. This was a life changing opportunity and one that I relished. My role was to train and coach the first two teams of advisors, helping the training team in delivery, coaching the management in how to coach their staff, dealing with escalated calls, daily conference calls back to the UK to update on our progress. I dealt with all aspects of performance management, training and coaching the Indian management team in the process. Since joining Welcome Fiance last March I have successfully reduced attrition by well over 50% to below 5%, and improved the company's external reputation as an employer. I have achieved this by creating the new hire induction process post induction training, and also by working closely with recruitment, interviewing and training the majority of the current workforce. Recently I have trained half the call centre in dealing with early outbound collections calls, which has been proven to be a great success, with results exceeding existing collections departments. This pilot has lead to the project being extended, and is a key factor in the future centralisation of the early collections capacity of the company.
Past: Call Centre Manager at Integrated Communication Services Limited (ICS) Training Team Manager at HBOS Front Line Manager at Capital One see less...
Education:  South Notts College of Further Education Dimploma in Computer and Information Systems (1989-1990) 

Industry: Financial Services
Skills: I work in Immercio, a brand new virtual 3D meeting and training environment. Google it, ask me about it, I can arrange tours of the facility.
Experience: Welcome Finance (Financial Services industry): Department Manager,  (March 2008-Present) Responsible for the effective resourcing and operation of the department through close liaison with the recruitment manager, effective interview techniques and a key focus on staff retention. Within the past twelve months I have successfully increased FTE from 60 to 110, whilst reducing at...
Interests: Welcome to the future of 3D VIE - Virtual Immersive Environments...welcome to Immercio. I work in there right now, email me, ask me about it, it's the future, and it's here now!!!
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

References for Mike Paszkowski

Web Results

EAMCET 2010 tomorrow - Worldnews.com

... elections under the ticket of presidential candidate Manny Villar. (AP Photo/Mike ... Paszkowski Cafè >

HOPE worldwide - God in the Eye of the Storm

Thank you also to David Hooper and Yves Hood of the Austin International Church of Christ, Mike Taliaferro and Todd Paszkowski of the Mission Point Christian Church and ...

The Board

Mike: Kane: Dave: Bach: Russ: Antonacci: Ed: Pfaff: Henry: Paszkowski: Fred: Anderson: Bill: Monthie Jr: Bela: Megyeri: Bill: Johnson: Gary: Zerowski: Jeff: Mazzone: Frank: Prevratil: Bill: Herald

YourErie.com

Views: 3,365: Category: MyMedia: Uploaded: 2010-01-21: Uploaded By: MIke Gallagher ... Views: 897: Category: Tall Ships: Uploaded: 2010-10-15: Uploaded By: Peter Paszkowski

2008 World Poker Challenge - WPT, No Limit Hold'em : Hendon ...

$ 200 No Limit Hold'em 2008 World Poker Challenge ... Adam Paszkowski $489 ... Mike Caetano $367

Eccentric grandpa inspired creator of "Fringe" - Worldnews.com

Polski dubbing: Wojciech Paszkowski ... Johhny Test W?ó?mitu - But Manitou Dr Heinz Dundersztyc - Fineasz i Ferb Mike ...

ShareIt

Views: 892: Category: Tall Ships: Uploaded: 2010-10-15: Uploaded By: Peter Paszkowski ... Category: Golden Apple 2009-10 : Uploaded: 2010-01-18: Uploaded By: MIke Gallagher

RESULTS IN FULL - Harrogate Today

... Paszkowski (Lib Dem) 371 New Park Mark France (Lab) 79 David Pearson (Con) 283 * Wendy Richards (Lib Dem) 692 (Lib Dem hold) Pannal Cynthia Coltman (Lab) 76

Cool Running :: Charles Harris Run for Leukemia 10K Race Results

... atlanta ga 46 m 36:39 50 14 mike ... ga 39 m 47:15 416 71 andrew paszkowski ...