Mandi Conneely

Locality: Plymouth, United Kingdom
Summary: An experienced, organised and highly motivated leader and manager, primarily within a Customer Service environment. Through lean management principles, across a department of 90 staff, established a track record of delivering change and managing continuous improvement projects to reduce costs, add value and improve Customer experience. A loyal and committed team player with the ability to problem solve and deliver results to deadlines. Excellent communication, influencing and negotiation skills at all levels including up to Head of Department. Detail oriented with an intuitive ability to pick up new skills quickly. Keen to exploit development opportunities and embrace new challenges.
Current: Quality and Continuous Improvement Manager at Oxford University Press
Past: Team Leader Customer Service at Oxford University Press Admin Assistant Customer Service at Oxford University Press Sales Account Controller at Barony Universal Products Business Owner at The Copy Shop see less... 1 more...
Industry: Publishing
Skills: Process improvment, team leader, Customer Service, first line management, desk top publishing skills
Experience: Oxford University Press (Non-Profit; 1001-5000 employees; Publishing industry): Quality and Continuous Improvement Manager,  (May 2007-Present) Key Skills and Achievements: Responsible for embedding a lean culture within the Customer Service Department, ensuring achievement of objectives linked to the overall business strategy Implemented a number of continuous improvement proj...
Interests: career opportunities, reference requests, getting back in touch

Don't just take our word for it. We ask all our past delegates to rate our courses so ... Mandi Conneely, Oxford University Press