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Locality: Gloucester, United Kingdom
Summary: PROFILE:
A versatile and experienced Senior Manager with excellent interpersonal skills and a methodical approach to planning and organising. A Proven track record in implementing change and managing challenging situations to high standards, with meticulous attention to detail. Accustomed to meeting tight deadlines, with a firm belief in hard work and dedication. Possesses an energetic and positive outlook, with the ability to adapt swiftly to new situations which often inspires others
ACHIEVEMENTS/COMPETENCIES:
Selected as one of 8 strongest managers, out of 40 candidates, for a tailored development programme
Headhunted for a Transitional Manager role
Implemented a customer aligned structure, affecting over 100 employees and 46 key customers
Supported the division to achieve an increase in the Customer Satisfaction Index from 76.8% to 79.5
Awarded an annual STAR, for the exceptional work carried out with customer billing
Headhunted for a senior Management Role, within the Large Corporate Division
Managed call centres and customer service teams in excess of 50 people
Excellent Skills in all Microsoft Office Applications
Current: Sales Response Manager at Arval - BNP Paribas Group
Past: Transitional Manager at Arval - BNP Paribas Group Large Corporate Customer Services Manager at Arval - BNP Paribas Group Fuel Customer Services Manager at Arval - BNP Paribas Group see less...
Education: Swindon College Advanced Business Studies (1992-1995)
Industry: Financial Services
Experience: Arval - BNP Paribas Group (Privately Held; Financial Services industry): Sales Response Manager, (August 2009-Present) Following on from the role as Transitional Manager, a number of diverse mini teams were identified, that supported the Sales Division to secure New Business wins. Scoping out the teams and their key responsibilities lead to the creation of the Sales Response ...
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch
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