Kelly Farthing

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kelly farthing

Locality: Bromley, United Kingdom
Summary: -An enthusiastic and highly motivated individual who can demonstrate commitment to any company I work for. -Knowledge and experience in various roles throughout the company, from sales assistant to store manager to Customer service manager. I strive to achieve a high standard of work in everything I do. -I ran a team of staff dealing with customer service queries and complaints with our stores and on-line operation. 2 of my team are based in our Guernsey and I managed them remotely ensuring they deal with all queries efficiently and remain motivated in their roles. - I have demonstrated an ability to ensure the workload within the department is managed effectively without customers need for assistance being compromised. -By reviewing the operations within the department I have been successful in the following: Reducing the number of calls to our department by 60% Reducing the number of letters of complaint to our department by 85% Increasing customer emails by 50% however reducing our response times from over 48 hours to under 48 hours Empowering stores to resolve complaints within their environment ensuring the customer feels confident that their complaint has been taken seriously Increasing turnover on the store ordering service by reviewing the current format and working with a 3rd party to improve the store site
Current: Membership Secretary at Institute of Professional Administrators and Institute of Administration Management
Past: Customer Service Manager at zavvi Entertainment Group Store Manager at zavvi entertainment group (formerly Virgin Megastore) Regional Store Manager XS Stores at zavvi entertainment group (formerly Virgin Megsatore) see less...
Education:  Thamesview School, Gravesend  (1986-1991) 

Industry: Non-Profit Organization Management
Skills: Highly self motivated and able to motivate others Initiative and drive, problem solving and decision making capabilities High level of customer service, people management commercial and financial awareness Strong planning and organisational skills Excellent interpersonal and relationship building skills Clear and effective communicator at all levels Actively relish the challenges of working life with clear direction for success. Pragmatic and flexible approach to change
Experience: Institute of Professional Administrators and Institute of Administration Management (Non-Profit Organization Management industry): Membership Secretary,  (August 2009-Present) - Process membership applications (new, renewing and upgrading) - Database work to ensure members information up to date - Answering all member queries - Providing support to IPA regional coordinators - ...
Interests: career opportunities, job inquiries, expertise requests, business deals, reference requests, getting back in touch

References for Kelly Farthing

Web Results

ZAVVI Customer Serice - Forums

kelly farthing customer service co-ordinator (p) 020 3249 3232 (f) 020 3249 3532 (e) or head of customer

Andy Frankis - Email, Address, Phone numbers, everything ...

Andy Frankis: 0319: MV40 : 102 : Michael Millen: 0320: MV50 : 103 : Kelly Farthing: 0321: F : 104 : John Evans: 0322: M : 105 : Richard Evans: 0323: MV40 : 106 : Paul Hodge: 0324 ...

Liz Dunford - UK address and phone number -

Lisa Dunford, , Sidcup, Kent, DA14 View Address. Other occupants: Kelly Farthing, Maria S Eyles, Natalie Farthing, Jennifer A Maguire, John P Maguire

Orpington Road Runners - Home

There were some good performances in the Bromley Park Run on saturday and Kelly Farthing and Rachel McGuinness ventured further afield to run the Great South Run.


Kelly: Farthing: 48.20: 4: 44.20: 5m: 12: 133: Mike: Abousselam: 48.25: 5: 43.25: 10k: 13: 410: Grania: Parker: 48.26: 0: 48.26: 5m: 14: 241: Nicola: Cotton: 48.28: 0: 48.28: 10k: 15: 535: Michelle: O'Neill: 48.29

Relay For Life - Nicholas Harding's Team Fundraising Page

Kelly Farthing 12/09/2008 £20.00 £5.64 Good luck guys - make sure Mark gets back in ...

i'd nap there

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