Ed Lennox

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Ed Lennox

Locality: Shrewsbury, United Kingdom
Summary: With a track record of proving that Customer Service and Operational Efficiency are in fact mutually compatible (in the most recent case, improving customer satisfaction by 60% and driving up operational efficiency by 20%, resulting in the addition of several hundred thousand pounds to the bottom line), I have spent the last 2 years taking Feefo from concept to fast growing commercially viable business. In our next phase of growth, with the support of new colleagues (and investment!), I am now focused on improving our proposition to customers and harnessing their ideas for the advancement of the Feefo service. We'll also be putting in place robust processes and SLA's to ensure we are able to grow exponentially whilst maintaining the highest of standards. Feefo will become in itself a benchmark for service excellence at all levels. I also have specialist skills and knowledge in Customer Experience and in creating world-class customer service and contact centre environments. At NTL I worked as head of customer impact and held a roaming brief at BSkyB to drive improvement to their contact centres, creating and rolling out their first orchestrated customer experience strategy. This was world-first in terms of process, standards, scoring design and coaching engagement. Which delivered a significant uplift in customer satisfaction. My passion is in creating outstanding customer experiences, including online, and aligning it to brand. Feefo is the most effective vehicle that I have found anywhere to enable companies to project their brand values and service ethos effectively in their web presence.
Past: Contractor at BSkyB Managing Director at Exchequer Cheltenham Ltd Head of CRM at MMI Automotive Limited Head of Customer Impact at NTL Inc Co Founder at Harding & Yorke see less... 2 more...
Education:  b  (1981-1986) 

Industry: Information Technology and Services
Skills: Aligning brand values with "what is actually valued" in terms of customer facing staff behaviours and evaluations of "quality". Aligning internal and external service experience measurements Driving financial value through transparently excellent, honest customer service
Experience: Feefo.com (Privately Held; Information Technology and Services industry): Customer Service Director,  (November 2007-Present) Exciting times at Feefo. We have recently attracted some new funding and been able to expand the management team. I am delighted now to be working alongside Andrew Mabbutt in his role as Managing Director and Matt Eames as Sales Director. This leaves ...
Interests: Flying aeroplanes, Playing & watching football, personal development, fitness
Interests: career opportunities, consulting offers, expertise requests, reference requests, getting back in touch
Groups: AOPA,

References for Ed Lennox

Web Results

All posts by Ed Lennox | ukfree.tv - independent free digital ...

Below are all of Ed Lennox's postings, with the most recent are at the bottom of the page.

Brooklyn, NY, Brooklyn Superbas, Ed Lennox, Baseball Card ...

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Ed Lennox: Send Email: Back to Pilot List ... Join 16,000 pilots and register for free to receive our monthly newsletter!

Feefo Example Supplier

I'm glad you like your museum piece, we pride ourselves in our old stock and good old fashioned service ethos. Best wishes Ed Lennox Director Example Supplier

Feefo support and bug reporting in general [Archive ...

I don't know what the official line is but I presume we could contact Ed Lennox: http://community.actinic.com/member.php?u=10221

Woods of Shropshire 21/07/08 | FeeFo

For further information on how Feefo works and details of clients already signed up please contact Ed Lennox on 01584 879068 or visit our website at www.feefo.com.

Top Welsh Company takes up Feefo challange | FeeFo

For further information on how Feefo works and details of clients already signed up please contact Ed Lennox on 08456 800320 or visit our website at www.feefo.com