Carl Coughlan

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Carl Coughlan

Locality: Halifax, United Kingdom
Summary: Accomplished manager with experience of customer complaint management, operational customer services, 3rd party outsourcing contract management and operational governance, within the regulated financial services environment. Extensive knowledge and application of TCF, DISP, MCOB and SYSC. Responsible for delivering specified internal and external objectives and programmes of continuous improvement. Proven experience in building, developing, coaching and mentoring high profile teams. Accomplished leadership skills, managing and motivating large high profile teams. Experience of managing in-source and outsource relationships with third party financial services specialists and the Financial Ombudsman Service
Current: Manager Outsourced Operations at Bradford & Bingley
Past: Manager of Customer Relations at Bradford & Bingley Operations Governance Manager at Bradford & Bingley Customer Relations Manager at Bradford & Bingley Compliance Officer - Business Monitoring at Bradford & Bingley Team Manager - Pensions & FSAVC review at Bradford & Bingley see less... 2 more...
Industry: Financial Services
Skills: Customer Relations Complaint Management Operational Governance & Quality Assurance Operational Outsourcing and Third party contract management Operational Leadership & Performance Improvement FSA Handbook, SYSC, DISP, MCOB & PRIN Contract negotiation Treating Customers Fairly Audit, Risk and Compliance
Experience: Bradford & Bingley (Government Agency; Financial Services industry): Manager Outsourced Operations,  (January 2009-Present) Responsible for Supplier Relationship Management, developing third party strategies and Operational Governance. Management team of 2 Supplier Relationship Manager and 1 Opertional Governance Manager Eight third party contracts with circa 8m contract ...
Interests: job inquiries, expertise requests, business deals, reference requests, getting back in touch

References for Carl Coughlan

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Carl Coughlan - United Kingdom - Email, Address, Phone number ...

Everything you need to know about Carl Coughlan Email addresses, Phone numbers, Biography, Characters, Neil Simon, Stepanian, Auditions, Glendale, Armenian

YCAP | Young People's Service

A variety of exciting activities that offer young people an alternative to ...

Youth Council | Young People's Service

Burnley Youth Bank will be meeting to decide what projects get funded. Are you ... Fri, 17/09/2010 - 14:13 — Carl Coughlan

Minutes of AGM 2009

Machinery: Carl Coughlan Proposed: Margaret ...

Minutes of AGM 2010

f. Machinery Maintenance – Carl Coughlan – Seconded by Jerry Mulville . g. Health & Safety – Karen Garmen – Seconded by Jo Cragg

J17033: Retro 17 Litre Cool Box (Blue) : Just Kampers

Asked by carl coughlan on 13th Mar 2010 Best Answer: This is an insulated container, it is not a powered item Answered by Craig Johnston-White on 15th Mar 2010

Matthew Paiton - United Kingdom - Email, Address, Phone ...

Burnley Youth Council. Abigail Boweden. Burnley Youth ... Burnley Borough Council – Community Safety P/ship. Carl Coughlan. YPS – Youth Council ...

summer holiday activities 2010

... 01282*664439 Community Brighten Up * Ta ke*part*in*small*projects*to*help*tidy*up*spaces*for*people*to*hang*out*and*relax. 11 *Finsley*Gate* 11am-*5pm 13-*19 15 FREE Carl*Coughlan** ...

Director Information - Listings co - Number of Directors ...

nicholas carl coughlan: middlesex ub6 7qt (id:11968478) nicholas sean coughlan: surrey kt10 0ub (id:14536883) nicola mary coughlan: wiltshire sp2 8ay

Detached Youth Work in Burnley | Young People's Service

Twice a week in Burnley workers from the Young People's Service come out on the ...

Company director information - CO Listing - Page Number: 86

CO Listing - Page Number: 86, Company Director Reports - Instantly Online Company Director Reports