Faizal Vadaria

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Faizal Vadaria
Faizal Vadaria

Locality: Birmingham, United Kingdom
Summary: I am currently a successful Call Centre Manager working on the Home Access Grant Administration Service contract. I have over 10 years Call Centre and Customer Service experience, and have the ability to be able to create cost savings & lower attrition levels whilst still offering an enriched service. I am an effective communicator, I possess a confident management style & combine innovative thinking, planning and strong organisational skills to ensure successful outcomes.
Current: Call Centre Manager at Capita Business Services Call Centre Manager at Capita Business Services
Past: Call Centre Team manager at Capita Business Services Team Leader at NTL
Industry: Information Technology and Services
Skills: Call Centre, Customer Service, Client Management, Achieving SLA's, People Management.
Experience: Capita Business Services (Public Company; 10,001 or more employees; CPI; Information Technology and Services industry): Call Centre Manager,   
Capita Business Services (Public Company; CPI; Information Technology and Services industry): Call Centre Manager,  (October 2009-Present) Key Achievements: Successful implementation of operational Contact Centr...
Interests: career opportunities, consulting offers, new ventures, job inquiries, expertise requests, business deals, reference requests, getting back in touch

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